Hotel Terms & Conditions

download as a PDF

This agreement is sujbect to the Hotel’s General of Business, which are hereby incorporated into this agreement. To the extent of any inconsistency between this agreement and the attached General Terms of Business, the terms of this agreement shall prevail.

1. Application of terms
a) These terms and conditions are between the Ambassadors Bloomsbury Hotel operated by Guidezone Limited (“Hotel”) and the person, firm or company making a booking and/or staying at the Hotel (“Guest” or “Client” (used interchangeably)).
b) Except as set out below, these terms apply to all bookings and Guests at the Hotel to the exclusion of all other terms and conditions. There are additional terms and conditions which apply to meetings, events, functions and group bookings, and the Hotel may agree other variations in writing.
c) The Hotel will use the Guest’s personal information to provide the Hotel’s products and services, and for the Hotel’s legitimate business purposes including for research and analysis. The Hotel may disclose the personal information to any affiliated company, any supplier or contractor to the Hotel, and any successor business or replacement provider of the Hotel’s products and services. The Hotel may also use the personal information to send to the Guest information about the Hotel’s products and services or those of selected partners by post, email or other forms of communication. The Guest may request the Hotel to cease use of the personal information for marketing purposes or particular types of marketing.

2. Prices
a) All room rates and other charges exclude VAT unless the Hotel specifies otherwise. Charges will be at the Hotel’s current room rates as displayed at Reception and available on request, or such other room rates agreed by the Hotel.
b) The Hotel reserves the right to alter its charges for any reason up to the date of the booking. After such date, prices may only be altered to reflect a change in the rate of VAT or for any other reason outside the control of the Hotel, in which case the changes will be notified to the Guest. In such circumstances, the Guest may cancel the booking without charge by notifying the Hotel within 7 days of the Hotel’s charge alteration notification, or if the booking is within 7 days of the Hotel’s charge alteration notification, prior to the Guest completing his or her registration at Reception.
c) Price lists for extra services, such as Number Twelve Restaurant meals, bar, meetings and room service, are on display at relevant locations and available on request.

3. Bookings and Availability
a) Guests may book in advance or on arrival. All rooms and rates offered by the Hotel are subject to availability and the discretion of the Hotel Manager. The Hotel reserves the rights to refuse any booking on reasonable grounds.
b) Unless otherwise agreed by the Hotel in writing, a booking will not be valid, unless as requested by the Hotel, the Guest pays a deposit and/or provides his/her credit or debit card details as a pre-authorised payment or the booking is otherwise guaranteed by a credit or payment arrangement with a company, travel agent or hotel booking agency approved by the Hotel. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.
c) If you wish to make a reservation for [7] rooms or more, our group bookings policy will apply. Please contact Reservations on (+ 44 (0)20 7693 5400) for further details.

4. Arrival and Departure
a) Guest rooms are usually available from 2.00 p.m. on the day of arrival. On departure, Guests must vacate their rooms and check-out by no later than 12.00 noon. Failure to do so will entitle the Hotel to charge for an additional fee of up to one night’s accommodation.
b) Where possible, at times of high demand when guest rooms are not available at the check in time, Guests may check in to the Hotel and use the Hotel facilities, subject to any rules and restrictions in place at the Hotel in respect of the use of such facilities, including but not limited to opening times, supervision of children and infants etc. whilst the accommodation is being prepared.

5. Payment
a) All charges are due for payment on presentation of the invoice, and in any event Guests must pay all outstanding charges prior to their departure from the Hotel. For the purposes of these terms, charges are room rates, charges for services, and any other sums payable by Guests under these terms.
b) Upon arrival, the Hotel reserves the right to request pre-authorisation of the Guest’s credit or debit card or, where payment is by cash, provide cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
c) Major credit and debit cards are accepted. We do not accept personal cheques.
d) By providing the Hotel with credit or debit card details, the Guest authorises the Hotel to debit any charges due from that card. The Hotel may use any deposit paid and/or debit any credit or debit card for the payment of any outstanding charges.
e) The Hotel may charge interest at a rate of 4 percentage points per year above the Royal Bank of Scotland base rate of any outstanding balance.

6. Guest Cancellation, Non Arrivals and changes
a) Except for rates or bookings which are specified by the Hotel as non-refundable or subject to cancellation charges, there is no charge and any deposit paid will be returned, if a reservation is cancelled at any time up to 2.00 p.m., 24 hours prior to arrival. [If the Hotel cancels before 2.00pm on the date of arrival, the Hotel’s liability to the Guest will be no greater than the amount paid by the Guest in respect of the booking.]
b) For rates or bookings which are otherwise refundable or not subject to cancellation charges, in the event of non-arrival or cancellation of a day’s room booking after 2.00 p.m. on that day, a charge equivalent to one night’s accommodation at the rate at which the reservation was made may be levied to cover the losses and costs which the Hotel has suffered as a result of such non-arrival or cancellation of that day’s room booking. Normal terms of payment apply to these charges.
c) The Hotel reserves the right to debit any amount payable for a non-refundable rate or booking or cancellation charge against the Guest’s credit or debit card without further notice or the approval of the Guest.
d) Where the booking permits, any change to the arrival date, departure date, number of rooms or room type of the reservation is subject to the Hotel’s availability at the time the change is requested and may result in a rate change.

7. Relocation
a) In the unlikely event that the Hotel does not have the required number and types of rooms available as per the booking, the Hotel reserves the right to relocate the Guest to an alternative hotel of similar or higher standard in the same locality. The Guest will continue to pay the Hotel in respect of the booking. Charges for additional services at the other hotel purchased by the Guest shall be payable to that other hotel

8. Children
a) Free accommodation is provided to children 2 years and under whilst sharing a room with adult(s). Children aged 15 years and under must be accompanied by a responsible adult Guest at all times to ensure the children’s behaviour is appropriate for other Guests within the Hotel.
Children aged 15 years and under must be accompanied by an adult Guest at all times in the health and leisure facilities of the Hotel. Guests must read and follow the conditions of use displayed at such facilities.

9. Use of the Hotel Premises
a) There is no on-site car parking at the Hotel.
b) Clients are responsible for their guests and any other persons that the Client invites or brings on to the Hotel’s premises and any employees, agents or contractors (if any) (the Client and all the persons previously mentioned to be known as “Client Personnel”). The Hotel reserves the right to judge acceptable levels of noise or behaviour of Client Personnel, who must take all steps for corrective action as reasonably requested by the Hotel. In the event of failure to comply with Hotel management’s reasonable requests, the Hotel may terminate the booking, stop any event immediately and/or ask Client Personnel to vacate the Hotel premises immediately.
c) The Hotel reserves the right to refuse Client Personnel entry or accommodation or to require them to leave the premises and terminate the booking if Hotel management reasonably considers that any Client Personnel was or is under the influence of drink or drugs, was or is unsuitably dressed, was or is or is likely to behave in a threatening, abusive or otherwise unacceptable manner or has or may cause damage to the Hotel.
d) Client Personnel shall strictly comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration.
e) No wines, spirits, beers or food may be brought onto the Hotel or Hotel grounds by Client Personnel for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
f) Pets may not be brought onto the Hotel premises with the exception of guide dogs.

10. Cancellation by the Hotel
a) In addition to the other termination rights set out herein, the Hotel may terminate the Client’s booking if any part of the Hotel is closed due to circumstances beyond its control, or the Client fails to pay any charges when they fall due including deposits, or the Client becomes bankrupt or insolvent or the Hotel has reasonable grounds for believing that the Client will be unable to pay the charges, or if the Client breaches these terms and fails to rectify the breach at the Hotel’s request, or if the Client commits a breach which cannot be remedied or commits a material breach of these terms.
b) The Guest shall remain liable to pay the charges for the booking and other services if the Hotel terminates the booking for non-payment or other breach of these terms. The Hotel shall refund any charges paid to the Hotel for a booking not used if the Hotel terminates the booking if any part of the Hotel is closed due to circumstances beyond its control.

11. Injury and Loss of Property
a) Guests must report any loss of or damage to their property immediately on discovery to the Hotel management or security, and shall make themselves available to assist with any reports made by the Hotel to the police.
b) Guests shall not enter areas of the Hotel which are indicated as being closed to the public. The Hotel shall not be responsible for
c) Death, personal injury or loss or damage to property suffered by a Guest or their guests in such areas (unless such death or personal injury is caused by the negligence of the Hotel). Guests should ensure that their property is covered by their own insurance policy and recommend insurance to cover cancellation. The Hotel’s liability for the Guest’s property is limited to the terms of the Hotel Proprietors Act 1956.
d) The Hotel does not accept any responsibility for and, except for the Hotel’s liability under the Hotel Proprietors Act 1956 or loss resulting from our wilful act, the Hotel shall not be liable for loss or damage to any Client Personnel’s personal property including gifts, presents, seminar, conference, exhibition or other corporation presentation material or such other items brought by Client Personnel to the Hotel. The Hotel may, upon request, provide assistance in carrying, directing, placing, installing or setting up such property. The Hotel will not assume custody or control of such articles, which remain on the Hotel premises at the owner’s risk.

12. Liability
a) The Hotel shall not be liable (including for negligence) for any loss, damage, cost or expense arising out of the breach which was not reasonably foreseeable by the Hotel at the date of the booking except in respect of death or personal injury resulting from any negligent or wilful act or omission on the part of the Hotel.
b) The Hotel will not be liable (including for negligence) for failure to perform or delay in performing to the extent that the failure is caused by any factor which is beyond its reasonable control. These circumstances include wars, riots, natural disaster, terrorist activity, governmental or regulatory action, industrial disputes, any failure of utilities and other external provider services.
c) The Client is responsible for any loss or damage to property where such loss or damage to property is caused by an intentional, reckless or negligent act of the Client, its Guests, employees, representatives, invitees or contractors and shall pay to the Hotel on demand the amount required to make good or remedy any such damage.
d) If the Client is using the Hotel in connection with any business activity or for commercial purposes (except for liability for personal injury or death arising from the Hotel’s negligence, wilful act or for fraud):
d)1. the Hotel excludes its liability (including for negligence) for any loss of revenue, loss of profit, loss of business and loss of reputation and any indirect or consequential loss; and
d)2. in any event the Hotel’s liability (including for negligence) for each day’s room booking affected by the Hotel’s acts or omissions giving rise to liability shall not exceed the room rate applicable to the room booking for that day and in connection with other services including conference facilities affected by the Hotel’s acts or omissions giving rise to liability, shall not exceed the charge for those services.

13. Services Provided by Third Parties
a) Some services at the Hotel may be provided direct to the Client by third parties, who are not acting as contractors for the Hotel, but who have a contract directly with the Client. While the Hotel will use its reasonable skill and care in selected these third parties, the Hotel shall not be liable for services provided by third parties.

14. Disputes
a) These terms shall be governed by English law and the Hotel and the Client agree to submit to the non-exclusive jurisdiction of the English court.

download as a PDF

Accommodation rates are inclusive of VAT

Share this page...

Free WiFi at Ambassadors Bloomsbury